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Birth Registration Survey

Please complete this survey if you have registered a birth with Belfast Registration Office in the last two years.

0% answered

Registering a birth

1.  

How did you find out about what you needed to do to register the birth (tick all that apply)?

2.  

How easy was it for you to access the service you needed from the registration office?

Did you find all the information you needed?
Did you find it easy to understand?

Maximum 255 characters

0/255

5.  

Did you contact the registration office by phone at any time regarding the birth registration process?

6.  

Did you contact the registration office by email at any time about the birth registration process?

7.  

Did you use the council’s booking system to make an appointment?

8.  

How did you complete the registration form?

Maximum 255 characters

0/255

Information available about the process and the documents needed to register the birth
Ease of making a booking for an appointment
Wait time for appointment at the registration office
Ease of undertaking the registration process with registration office
Length of time to complete the registration
Customer service and quality of experience
Payment options
The registration office and experience of your visit (including accessibility and privacy)
Other accommodation and facilities at City Hall
Information provided at the end of the process
Presentation of the birth certificate
13.  

Overall, how satisfied or dissatisfied were you with the birth registration process?

14.  

Were you aware of the registration costs before registering the birth? 

(Please note the fees are set by the General Registrars Office and not by Council)        

15.  

Are there any other services you think the council could provide in relation to the registration of births? (Please tick any that apply)