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NI Regional Planning Portal - Customer Survey 2026
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NI Regional Planning Portal - Consultee Survey 2026

NI Regional Planning Portal - Consultee Survey 2026

Thank you for taking part in this survey about the NI Regional Planning Portal.

Your feedback helps us understand what’s working well and what needs improvement.

The survey takes about 10 minutes to complete.

We won’t ask for any personal contact details. We may ask for your job role or the organisation you work in, but this is only to help us understand the needs of different user groups. All feedback will be collated and shared with the 10 councils, the Department for Infrastructure, and the Regional Property Certificate Unit, but no individual will be identified.

The survey is coordinated by the Intelligent Client Function (ICF), a shared service hosted by Belfast City Council (BCC) on behalf of all partner organisations. BCC processes your personal data for the purpose of the administration of the planning service in Northern Ireland. Please see our privacy statement for further information on how BCC processes personal data.

Thank you for your time and support.

Consultees

Which of the following best describes you?

* required*

Statutory Consultee

Non Statutory Consultee

How often do you use the Planning Consultee Hub?

* required*

Never - New user

Rarely (1-5 times a year)

Occasionally (1-5 times a month)

A moderate amount (1-5 times a week)

Very often (Daily)

What tasks do you carry out using the Planning Consultee Hub? (Tick all that apply)

* required*

Responding to planning application consultations

Responding to property certificate consultations

Responding to enforcement cases

Responding to appeals

Responding to works to trees consultations

Responding to Tree Preservation Order consultations

Other (please specify)

Please do not include any personal data as part of your response

How confident do you feel using the Planning Consultee Hub to complete your day‑to‑day tasks?

* required*

Confident

Neutral

Not confident

Which of the following work well for you in the Planning Consultee Hub (please tick all that apply)

* required*

Clear confirmation response has been submitted

Ability to save a draft response before submitting

Simpler navigation and clear page layout

Supports remote or hybrid working

Ability to request additional time for a response

Notification emails of new response requests and updates to existing

Other (please specify)

Please do not include any personal data as part of your response

How important is it to you that planning information and consultations can be accessed through a single system rather than different systems for different Councils?

* required*

Very Important

Important

Not Important

Not Important at all

Has using a single system provided any of the following benefits? (please tick all that apply)

* required*

Easier to use one system

Process is more consistent

Saves time

Reduces confusion

Other (please specify)