Enhancing our social media channels

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Consultation has concluded

Have your say on how we communicate with you via social media, both now and in the future.

Belfast City Council was one of the first public sector organisations in NI to use social media, launching on Facebook and Twitter back in 2007.

Since then, our social media channels have become a key part of how we communicate with you, our residents.

We provide regular news and updates about council services and facilities, as well as wider news about what’s happening in Belfast, via our four main platforms:

As customers, you are also using our channels more and more to share your feedback with us about how we’re doing – both positive and negative.

Social media is also a vital way for us to get important messages out to you at key times, for example, during the Covid-19 pandemic, holiday periods and in emergencies.

And it’s increasingly become a way to hear from you about the issues that matter to you as a ratepayer, and in your wider community.

Now, in 2022, we want to make sure our social media is still the best it can be.

Our aim is to make sure our channels continue to reflect what you’d like to see from us, and provide you with content that’s relevant to you.

Take our survey and tell us:

  • what you think about how we use social media now
  • the type of content you enjoy and what you’d like to see more of
  • your views on diversity, accessibility and readability across our channels
  • how you’d like us to use social media in the future to keep you updated.

It will take around 20 minutes to complete, and your views will ensure we maximise our use of social media platforms and tools, and reflect how you want to hear from, and communicate with, us.

Our survey is open until Sunday 3 April 2022 and we want to hear from as many people as possible – please spread the word on your own social media pages too!

Have your say on how we communicate with you via social media, both now and in the future.

Belfast City Council was one of the first public sector organisations in NI to use social media, launching on Facebook and Twitter back in 2007.

Since then, our social media channels have become a key part of how we communicate with you, our residents.

We provide regular news and updates about council services and facilities, as well as wider news about what’s happening in Belfast, via our four main platforms:

As customers, you are also using our channels more and more to share your feedback with us about how we’re doing – both positive and negative.

Social media is also a vital way for us to get important messages out to you at key times, for example, during the Covid-19 pandemic, holiday periods and in emergencies.

And it’s increasingly become a way to hear from you about the issues that matter to you as a ratepayer, and in your wider community.

Now, in 2022, we want to make sure our social media is still the best it can be.

Our aim is to make sure our channels continue to reflect what you’d like to see from us, and provide you with content that’s relevant to you.

Take our survey and tell us:

  • what you think about how we use social media now
  • the type of content you enjoy and what you’d like to see more of
  • your views on diversity, accessibility and readability across our channels
  • how you’d like us to use social media in the future to keep you updated.

It will take around 20 minutes to complete, and your views will ensure we maximise our use of social media platforms and tools, and reflect how you want to hear from, and communicate with, us.

Our survey is open until Sunday 3 April 2022 and we want to hear from as many people as possible – please spread the word on your own social media pages too!

  • CLOSED: This survey has concluded.

    Enhancing our social media channels survey

    You do not have to sign in or register on our Your Say Belfast platform to take part.  However if you are a registered user, you must sign out of Your Say Belfast account so that your response is anonymous. Please be aware, that if you are signed into Your Say Belfast, your email and site registration details can be linked to this survey.  

    Your privacy and how we will use your data

    Belfast City Council is the data controller under the UK General Data Protection Regulation (UK GDPR) for any personal data gathered from this survey.  You are not asked to provide any personal data, but if you do, the personal data you provide consensually will be held and stored by the Council in a safe and secure manner and in compliance with data protection legislation and in line with the Council’s Records Retention and Disposal Schedule. 

    As part of the analysis and reporting, we may share written comments and aggregated results with partner agencies [ or consultants appointed by the Council to assist with the review] or publish summarised results (which may include your comments) in the public domain. If we do this, no personal data or personal information will be shared or disclosed.  If you are responding on behalf of a group or organisation, we may ask that you include the name of the group or organisation.  If applicable, we will seek your permission to disclose your organisation name (and any written comments) in our analysis and feedback reports.     

    If you have any queries regarding the processing of your personal data, please email policy@belfastcity.gov.uk.  If you wish to contact the Council’s Data Protection Officer, please write to Belfast City Council, City Hall, Belfast BT1 5GS or send an email to dataprotection@belfastcity.gov.uk

     

    Consultation has concluded
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