Putting You First - Transforming customer experience vision (draft)

Closes 2 Feb 2020

Opened 11 Nov 2019


Our customer focus programme aims to improve how we deliver services to you. Over the next three years (2020-2023), we’ll offer you easier and more accessible services to suit your needs.

Why We Are Consulting

Our Putting You First vision document sets out how we plan to provide this to you. We would like to hear your views on our vision to help shape our customer experience.

Please read the vision document below and then fill in our survey. It should only take you about five minutes to complete.

We will also be holding a series of engagement activities across the city during this consultation. These will be promoted on social media and our website.


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  • Council Business