Putting You First - Transforming customer experience vision (draft)

Closed 2 Feb 2020

Opened 11 Nov 2019

Overview

Our customer focus programme aims to improve how we deliver services to you. Over the next three years (2020-2023), we’ll offer you easier and more accessible services to suit your needs.

Why We Are Consulting

Our Putting You First vision document sets out how we plan to provide this to you. We would like to hear your views on our vision to help shape our customer experience.

Please read the vision document below and then fill in our survey. It should only take you about five minutes to complete.

We are also holding a series of engagement activities across the city during this consultation.  Scroll down for more dates and locations.  These will be promoted on social media and our website.

What Happens Next

This consultation is now closed.  Thank you to all who responded. 

Following an analysis of all responses, we will complete our Equality & Impact assessment and report on outcomes to the Strategic Policy and Resources Committee and Council.  The vision will be updated to take account of the consultation where appropriate and implemented as outlined in the Putting you First, Transforming Customer Experience document

Events

  • Olympia Leisure Centre Engagement Event

    From 14 Jan 2020 at 14:00 to 14 Jan 2020 at 16:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • Olympia Leisure Centre Engagement Event - evening

    From 14 Jan 2020 at 17:00 to 14 Jan 2020 at 19:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • City Hall - Engagement Event

    From 16 Jan 2020 at 10:00 to 16 Jan 2020 at 12:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • Grove Leisure Centre Engagement Event

    From 16 Jan 2020 at 14:00 to 16 Jan 2020 at 16:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • Grove Leisure Centre Engagement Event - evening

    From 16 Jan 2020 at 17:00 to 16 Jan 2020 at 19:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • Girdwood Engagement Event

    From 17 Jan 2020 at 14:00 to 17 Jan 2020 at 16:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • Girdwood Engagement Event - evening

    From 17 Jan 2020 at 17:00 to 17 Jan 2020 at 19:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • Kennedy Centre Engagement Event

    From 21 Jan 2020 at 14:00 to 21 Jan 2020 at 16:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • Kennedy Centre Engagement Event - evening

    From 21 Jan 2020 at 17:00 to 21 Jan 2020 at 19:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • Connswater Shopping Centre Engagement Event

    From 23 Jan 2020 at 14:00 to 23 Jan 2020 at 16:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • Connswater Shopping Centre Engagement Event - evening

    From 23 Jan 2020 at 17:00 to 23 Jan 2020 at 19:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • City Hall - Engagement Event

    From 24 Jan 2020 at 10:00 to 24 Jan 2020 at 12:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

  • City Hall - Engagement Event

    From 24 Jan 2020 at 14:00 to 24 Jan 2020 at 16:00

    We are holding information and engagement events to give people an opportunity to provide feedback on our draft "Putting you First" vision and to learn more about our customer focus programme.

Areas

  • All Areas

Interests

  • Council Business