Customer Contact Survey

Closes 14 Aug 2018

Your privacy

Belfast City Council is a data controller under the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).  We are committed to protecting your privacy and to processing any personal data submitted by you in a manner which meets the requirements of the Data Protection legislation.

Please click on the Privacy Notice below for more information regarding our commitments to you under privacy and data protection.

Privacy Notice

By participating, we accept that you are opting in to freely submit information and personal data on a consensual basis. 

We will retain the information and personal data that you provide, which may include: name, age and other equality monitoring questions and your responses in relation to the survey questions.

We will use the information and personal data submitted by you to accurately record your response in respect of this survey.  

We will not disclose your personal data to another person or organisation.  Where we ask equality monitoring questions, these will remain anonymous and will not be attributed to individual responses. 

We will not will not publish your response unless you have consented for this to happen by indicating a preference to the submissions and confidentiality question at the bottom of this page.  However, we may have to disclose without your consent where a disclosure is required by law.  

On completion of the consultation, we may publish a report including a high level summary of the responses received. Information provided for consultations, may also be disclosed in accordance with the Freedom of Information Act 2000 and the Environmental Information Regulations 2004. However, we will endeavour to ensure that personal data is held in a way that protects its integrity and will not lead to an invasion of your privacy.

Information and personal data submitted for consultation purposes will be retained securely and in line with our Records Retention and Disposal Schedule.

If, at any time after you have submitted your response, you want to withdraw from this engagement process, please contact

1. This consultation is done on an anonymous basis – we do not ask for names or other identifying information. If you do provide any personal data to Belfast City Council, it will be processed securely and in compliance with the General Data Protection Regulation. However, for openness and transparency, we may wish to publish consultation responses in the public domain.

Please indicate your publishing preference by selecting the appropriate box below:


2. If you're interested in taking part in a focus group or would be willing to discuss this in more detail, please indicate your consent for us to contact you. Your contact details will only be used as part of the customer contact project and will not be shared or used for any other purpose.